Frequently Asked Question
Unless otherwise specified, all prices are in U.S. dollars (USD).
Unless otherwise specified in the quotation, shipping charges, VAT,
import duties, service fees, and similar charges are not included in the product price.
After we receive your order request, we will send you an order confirmation email showing the total amount, including shipping charges. Your order will be finalized
after we receive your reply confirming the order details.
We make every effort to maintain consistent product quality.
Please inspect the delivered items upon receipt and compare them with the shipping documents. If you find any issue, please notify us within 48 hours after delivery.
In principle, we do not accept returns or exchanges.
However, we will respond promptly in the following cases:
The wrong product was shipped.
The product arrived damaged or defective.
If you receive a defective product or an item damaged during shipping,
please contact us within 7 days of receipt with a description of the problem.
A photo would be appreciated.
In such cases, we will either replace the product or issue a refund,
and the return shipping cost will be covered by us.
If any product fails to perform as warranted, or if any other claim arises from the purchase of products from us, our liability and your remedy shall be limited, at our sole discretion, to either replacement of the product or a refund of the purchase price.
Once an order has been confirmed, cancellation may not be accepted.
This is especially true for made-to-order, custom-cut, or special-order products.
If cancellation is exceptionally accepted, cancellation or handling charges may apply.
Unless otherwise specified, all prices and payments are in U.S. dollars (USD).
Any bank charges, exchange rate differences, or conversion fees
are the responsibility of the customer.
We shall not be liable for any indirect, incidental, special, or consequential damages
arising from the use of our products or from delays in shipment or delivery.
Our total liability shall in no event exceed the purchase price of the product concerned.
The customer is responsible for complying with all applicable export, import, customs, and local regulations in the destination country. Products may not be exported, re-exported, transferred, or used in violation of applicable laws or regulations.
The customer is responsible for complying with all applicable export, import, customs, and local regulations in the destination country. Products may not be exported, re-exported, transferred, or used in violation of applicable laws or regulations.
Payment Options
PayPal
PayPal is a convenient way to pay by credit card. We will send a PayPal invoice to your email address. You can then follow the instructions in the invoice to complete the payment by credit card. You do not need to create a PayPal account in order to pay by credit card. For details on how to pay a PayPal invoice by credit card, please watch the video below. How to pay a PayPal invoice by credit card PayPal help video
Bank Wire Transfer - Advance Payment
We accept payment by bank wire transfer. Please note that any remittance fees charged by your bank must be borne by the sender, and the full invoiced amount must be received in our account. Our bank information will be provided in the quotation or order confirmation email.
Shipping Information
We ship our products worldwide.
Most items are shipped from China by EMS (China Post) or Yamato/UPS services.
Delivery time depends on stock availability and the shipping destination.
Once your order has been shipped, we will provide a tracking number so that you can track the package through the carrier’s tracking system.
If you have an account with a courier such as FedEx, DHL, or UPS and
would like to use your own account for shipping, we can usually arrange that.
Please provide your courier account information when placing your order.
The shipping cost varies depending on the product, quantity, and destination,
and will be quoted at the time of quotation or order confirmation.
Estimated lead times and delivery times are provided for reference only.
Actual shipment and delivery may vary depending on stock availability,
production schedules, carrier conditions, customs clearance, and other circumstances beyond our control. We appreciate your understanding that delivery dates cannot be guaranteed unless otherwise agreed in writing.
Unless otherwise agreed in writing, shipments are arranged from China and
are subject to the carrier’s terms and conditions.
Risk of loss or delay in transit shall be governed by the agreed shipping arrangement
and the carrier’s handling procedures.
The customer is responsible for providing accurate shipping information and for any additional costs arising from incorrect or incomplete delivery details.
Because our products are shipped from China , import duties, taxes, customs clearance fees, or similar charges may be imposed in your country. We cannot determine in advance whether such charges will apply or how much they will be. Any customs duties, taxes,
or related charges are the responsibility of the recipient. In many countries, you will receive a notice from the local carrier or customs office if payment is required.
Payment procedures vary by country.